Privacy Policy | AdvocatED

AdvocatED (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and what choices you have. It applies to getadvocated.com and all AdvocatED services (the “Services”).

Who We Are

AdvocatED is a student advocacy and education advising service. We are not a law firm and do not provide legal advice. We help students and families navigate academic misconduct allegations, disciplinary hearings, Title IX investigations, dismissal appeals, IEP/504 disputes, and related school processes.

Information We Collect

Information You Provide Directly

Contact details. Name, email address, and phone number you submit through our case review form, the on-site chatbot, or by emailing support@getAdvocatED.com.
Case information. Details you share about your case, the school involved, the allegations or issue, timelines, documents, hearing records, and any other information you provide so we can help. This may include education records covered by the Family Educational Rights and Privacy Act (FERPA) if you choose to share them.
Chatbot messages. Messages you send to our on-site assistant, including the name and email collected during chat intake.

Information Collected Automatically

Analytics. We use Google Analytics and Google Ads to understand how visitors use our site (pages viewed, time on page, approximate location, device type, referring source). These tools use cookies and similar technologies.
Server and request logs. Our hosting provider (Vercel) logs IP addresses, request paths, and timestamps for security, diagnostics, and abuse prevention.

How We Use Information

To respond to your inquiries and provide case review, consultation, and advisory services.
To communicate with you about your case, including by email, text, and phone.
To improve our content, services, and website functionality.
To operate and secure our site, detect abuse, and prevent fraud.
To comply with legal obligations and enforce our terms.

We do not sell your personal information. We do not share your case details with third parties except as described below.

Education Records and FERPA

We understand that information shared with us often includes sensitive education records. We treat this information as confidential. We do not disclose case details to your school, any third party, or the public without your explicit authorization, except (a) when you direct us to communicate with the school on your behalf, (b) when required by law or valid legal process, or (c) when necessary to protect the safety of you or others.

Children's Privacy

We provide K-12 advocacy services, but parents or guardians, not children, are our clients. Our website is not directed at children under 13, and we do not knowingly collect personal information directly from children under 13. If a parent or guardian shares information about their child with us in the course of seeking advisory services, we treat that information with the same confidentiality as adult case information. If you believe a child under 13 has submitted information to us directly, email support@getAdvocatED.com and we will delete it.

Service Providers

We use a small number of third-party service providers to operate our site and services. These providers process information only as needed to perform their services for us:

Vercel, hosting, serverless functions, edge configuration.
Google (Analytics, Ads, Workspace), analytics and advertising measurement.
Anthropic, AI models used by our on-site chatbot to generate responses to your messages. Chatbot conversations are subject to Anthropic's policies as well as ours.
Meta (Facebook, Instagram), social media publishing. Meta does not receive information about your individual case; we only publish general blog content to our pages.

Cookies and Analytics

Our site uses cookies to support analytics and advertising measurement. Most browsers let you control cookies through settings. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Data Retention

We retain case-related information for as long as is necessary to provide services to you and to maintain records for our business, legal, or regulatory needs. You may request deletion at any time by contacting us.

Your Choices and Rights

Depending on where you live, you may have the right to:

Request access to the personal information we hold about you.
Request correction or deletion of your personal information.
Opt out of marketing communications at any time.
Opt out of the sale or sharing of personal information (we do not sell or share for cross-context behavioral advertising).

To exercise any of these rights, email support@getAdvocatED.com. We will respond within a reasonable period consistent with applicable law.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is perfectly secure, and we cannot guarantee absolute security. If you believe your information has been compromised, contact us immediately.

Communications

By providing your phone number, you consent to receive SMS messages from us related to your case review or consultation. Standard messaging rates apply. You can opt out by replying STOP at any time.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of the page. Material changes will be noted prominently on our site.

Contact

Questions about this Privacy Policy? Email support@getAdvocatED.com or text (772) 237-0555.